Galaxus Mobile uses the Sunrise mobile network. If you don't have network reception at your location or suspect that you are affected by a disruption, you can check your location here: Sunrise service notes and malfunctions
Possible reasons for disruptions and outages include construction work, environmental influences or technical problems. Occasionally, outages can also be triggered by maintenance work.
If no disruption is indicated for you, but you are having problems with your mobile reception, please contact our customer service.