How do I change my plan?
As a private or business customer, you can change your plan yourself in your Cockpit.
- Private customers: Click on your name on the left side of your cockpit and scroll to "Settings". If you have Family + Friends members, make sure you have selected the correct member in the sidebar. Proceed by clicking on "Galaxus Mobile Subscription" and then "Change Subscription". Follow the instructions.
- Business customers: Select the "Phone lines" tab on the left-hand side in your company cockpit. Then click on the three dots next to the desired phone number and select "Change plan" and follow the instructions.
When can I change my plan?
You can change your plan at any time, subject to the following change periods:
- Upgrade: You can always change to a plan with more inclusive services on the following day.
- Downgrade: You can always downgrade to the end of the month after next. Example: If you downgrade from Galaxus Mobile International to CH Unlimited on 10 July, the change will be effective on 1 October.
Important note: A downgrade from our International plan to a plan with fewer inclusive services is only possible once a year.
Are there any fees for switching?
A change of plan is free of charge.
Do all Family + Friends members have to have the same plan?
The Family + Friends discount is valid regardless of the plan chosen. This means that Family + Friends members do not have to use the same plan. More information about Family + Friends.