Bridge Mode
On certain lines, our router can already be switched to Bridge Mode. By around mid-December 2026, all lines should support Bridge Mode. To activate Bridge Mode, make sure your router's WAN is set to DHCP and no WAN VLAN is configured. Then get in touch with us directly via a Helpcenter request.
NAT / Port Forwarding
Yes, NAT and port forwarding can be configured on our router. These functions can be set up via the web interface under "Network Setting" > "NAT" > "Port Forwarding".
Static IP Address
At the moment, we do not offer static IP addresses. We are evaluating whether we can provide this service in the future.
Is it possible to use a third-party router or media converter?
We provide every customer with a router. If you'd like to use your own infrastructure, use the DMZ or have Bridge Mode activated.
Does Galaxus Internet use CG NAT?
For fiber connections, we use a public IPv4 address and do not employ CG NAT.
Which fiber networks does Galaxus Internet use?
We utilize the fiber networks of all available providers, including Swisscom, Sunrise, and over 70 local providers such as Leunet and Glattnet. The provisioning and signal on the respective connection are managed by Sunrise, while we handle monitoring and support. This means you receive the same Galaxus customer service on all fiber networks in Switzerland.